A Mobile Virtual Network Operator (MVNO) plays an important role in the telecom world. It serves the needs of those subscribers who are unsatisfied by the services of major CSPs. But, MVNOs face huge competition, which makes their sustainability a challenge. According to a survey, out of every 10 MVNOs only 1 MVNO succeeds in its endeavors, and the rest 9 lose their focus or lose out to the competition. One of the biggest reasons for the failure of most MVNOs is their inefficient billing. And, it is unforgiveable to have substandard billing services for your subscribers, especially when they are spoilt for choices. So, it is vital and almost critical to harness the power of quality telecom billing services and solutions.
The Role of Telecom Support Companies
A telecom billing and OSS support company can play a huge role in your MVNO’s success. As it exclusively focusses on enhancing the quality of monetization and calculation of service charges, it can offer you the best telecom billing systems at attractive prices. Most MVNOs get their telecom resources from MNOs at a reduced price. But they are unable to maximize their profits because they simply cannot convert these resources into revenue. In this task, telecom billing services offered by a telecom support vendor can provide you the following functionalities and features:
Convergence in billing is hugely important if you want to say relevant in today’s telecom industry. Convergence implemented via an OCS allows you to deliver bifurcated bills with the mention of every service charge clearly. As a result, your billing becomes more transparent and you gain your customers’ confidence, which is paramount for a small-scale MVNO.
Reporting and analytics
The best telecom billing systems come with the provision of comprehensive reporting. For example, at Telgoo5 – one of the leading MVNO solutions providers – you get uninhibited access to a slave database that is directly updated via a master database, so you can run as many reports as you want and at any time you want. Also, cutting-edge telecom billing services come with AI integrated and offer analytical insights. These insights can be used for understanding subscriber behavior, their preferences and conceptualize MVNO strategies accordingly.
Security, scalability and safety
Telecom billing services are an ongoing phenomenon, which is why; they need to be scalable. A scalable telecom service allows you to add new customers without worrying about the server wilting under the load. Also, your billing services provider should implement cutting-edge security to prevent hackers from stealing valuable customer data. Moreover, the servers that store the billing data should be redundant i.e. the data should be replicated across multiple servers. This will prevent the billing data from getting compromised in case of a natural disaster.
APIs built to address a variety of MVNO challenges
With APIs, you can instantly access new functionalities. You can enhance your billing and at the same time boost the performance of your BSS and OSS. For example, an API can connect you to a vendor without any effort. It also allows you to reuse your existing resources and optimize the process. At Telgoo5, we provide specialized telecom billing services to MVNOs. Our solutions are secure, scalable and built for the present as well as the future. We also offer 24×7 customer support to our partners, so they can reach out to us and get answers to their queries at any time they want.