The world of telecom is at war. The fight between operators is causing major fluctuations in service delivery. New schemes and plans are launched from all corners by operators big and small, real and virtual, and with varied capabilities. There is no guarantee of success even if you are maintaining a high level of service delivery.
Millennials are becoming the major consumers of telecom services, and quality alone is not enough for them. They want to be treated special, they want complete control over their plans, and most importantly they want something that is better than what their peers are using. Considering these requirements and an unpredictable nature of demand, it has become crucial to employ an online billing software solution that is flexible and can scale to the emerging requirements of telecom operators. This is the only way you can expect to fulfill the requirements of modern-day customers and gain a leg on your competitors.
Essential Elements of Online Billing Software
Online billing software solutions need to meet certain essential requirements of telecom businesses, in order to be worthwhile for a call center operation. Have a look at some essential elements of such software:
Centralized platform for one-stop billing
There are simply way too many services in the telecom domain that need to be accounted for by an operator, in order to bill the subscribers correctly. In the past, IN and OFCS (Offline Charging System) were utilized to charge prepaid and postpaid services respectively. But these systems simply cannot keep up with the major requirements of today. Modern-day operators have to account for a wide range of services like broadband, video streaming, IoT, 5G etc. The sheer scope of the new-age services is immense, and charging them via different platforms can create complete chaos in telecom billing. The best approach is to employ an online billing software solution that supports a centralized architecture with an Online Charging System (OCS).
A real-time online charging system allows telcos to deliver a single invoice that reflects charges for each and every service used by subscribers. Not only convergent billing is convenient for subscribers, it also ensures that your customers and customer support representatives are on the same page. Convergent billing, when done right, prevents customers from exceeding their allotted quota of services, as it provides timely notifications. Therefore, the chances of disputes are minimized, and even if there is a dispute, it can be sorted out by referring to the reports generated by the billing platform.
Flexibility in devising service bundles
Exciting packages are what attract subscribers towards a particular operator. Hence, it is essential that you have a telecom online billing software solution that allows you to stack as many services in as many combinations as you want. At Telgoo5, we offer a flexible telecom services platform that not only helps you stack up different services (as you wish) and create exciting offerings but also enables you to provide discounts.
A range of APIs for meeting ad hoc requirements